All orders are processed within 24 hours. Upon completion of your order, you will receive an email to confirm dispatch from our warehouse.

We cannot guarantee 100% that your goods will be with you on the day we state. On a running average we have found that over 99% arrive on the expected date the other 1% are susceptible to conditions outside of our command. Inevitably deliveries may be attempted when you are out in which case a card will be left to notify you.

My order has not arrived. How long should I wait before contacting you?

Four working days. Please contact us so that we can investigate and track the order with our carrier.

I want to make sure my order has been dispatched as I need it urgently.

No problem. You should have had an email to confirm the order has been dispatched. However it is possible that it has gone into your junk email folder. Please call and we can confirm.

I have a missing or damaged item what should I do?

Please contact us by email customerservices@hupshop.com
or alternatively telephone (44) 772 670 4235 during the hours of 10.00 to 5.00pm weekdays.

Delivery Prices

Below, you will find a list of countries that we can deliver directly to. At the present time, if the country you would like us to deliver to does not feature, then we are afraid that we cannot deliver there under any circumstances. Apologies for any inconvenience caused.