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Hupshop Help

Please, feel free to contact us if you have any question or suggestion. Simply complete our contact form or email us at info@hupshop.com

Returns Information

We want you to be delighted every time you shop with us. On occasion we know you may want to return items so below is our returns policy.

Reasons for return and liability

If you change your mind

If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 10 days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received at hupshop.com, we'll issue a full refund for the product to your original payment method. Please ensure packaging is secure as it may not be possible to refund or replace an item damaged during return transit. Please include a note stating reason.

If the item is damaged or defective

We will refund the cost of the item and the postage if the item is damaged or defective, within 28 calendar days of receipt. Please return the item with any original packaging and include a note stating damage or defect.

Once we have verified the fault, we will refund the cost of the item, original postage and return postage. In any event please obtain a receipt from post office or courier for the return of any items. As we cannot be held responsible if they are lost in transit. Our returns address is:

Hupshop Returns
32 Hurle Crescent
Bristol
BS82SZ

Need to return an item?

Please contact us by email returns@hupshop.com or alternatively telephone (44) 772 670 4235 during the hours of 10.00 to 5.00pm weekdays.

Women's Clothing Size Chart

Bust

  • With your arms at your side, place the tape measure around the fullest part of your chest, under your arms.
  • Make sure that the tape measure remains parallel to the floor.
  • The length indicated on the tape measure is your bust measurement.

Waist

  • While standing, wrap the tape measure around your natural waistline.
  • Keep the tape comfortably loose.
  • The length indicated on the tape measure is your waist measurement.

Hips

  • While standing with your feet together, wrap the tape measure around the fullest part of your body between your waist and your knees. This is approximately 20 centimetres below your waist.
  • Make sure that the tape measure remains parallel to the floor.
  • The length indicated on the tape measure is your hip measurement.

Women's Clothing Size Conversions

Area S M L XL
European 34-36 38-40 42-44 46
UK 6-8 10-12 14-16 18
US/Canada 4-6 8-10 12-14 16

Belts Size Conversions

Length (inch) Length (cm) Clothing size
41.3 105 10-14
43.3 110 14-16
45.3 115 16-20

Delivery Information

All orders are processed within 24 hours. Upon completion of your order, you will receive an email to confirm dispatch from our warehouse.

We cannot guarantee 100% that your goods will be with you on the day we state. On a running average we have found that over 99% arrive on the expected date the other 1% are susceptible to conditions outside of our command. Inevitably deliveries may be attempted when you are out in which case a card will be left to notify you.

My order has not arrived. How long should I wait before contacting you?

Four working days. Please contact us so that we can investigate and track the order with our carrier.

I want to make sure my order has been dispatched as I need it urgently.

No problem. You should have had an email to confirm the order has been dispatched. However it is possible that it has gone into your junk email folder. Please call and we can confirm.

I have a missing or damaged item what should I do?

Please contact us by email customerservices@hupshop.com
or alternatively telephone (44) 772 670 4235 during the hours of 10.00 to 5.00pm weekdays.

Delivery Prices

Below, you will find a list of countries that we can deliver directly to. At the present time, if the country you would like us to deliver to does not feature, then we are afraid that we cannot deliver there under any circumstances. Apologies for any inconvenience caused.

Delivery Base rate
UK mainland (1-3 days) £2.00
UK remote mainland and British islands (3-5 days) £5.00
Ireland, Republic of (3-5 days) £7.00
Europe I (3-5 days)
Austria
Belgium
Denmark
Finland
France
Germany
Italy
Norway
Spain
Sweden
Switzerland		 £9.25
Europe II (4-10 days)
Czech Republic
Hungary
Poland
Romania
Slovak Republic		 £9.25
United States (5-10 days) £12.00
Canada (5-10 days) £12.00

Use & Care Information

The clothes and accessories you can buy at hupshop.com are all hand made and very special. Please look after them by following this handling advice.
Should you have any questions, please do not hesitate to contact us and we will be delighted to help.

Washing

The products do not need to be dry cleaned since they can be washed.
Our clothes are hand dyed, therefore they should be washed separately at 30˚C. They are machine washable but please turned them inside out to protect their colour. Our clothes mildly spin dry.
If washed by hand, solve the required amount of colour friendly washing powder in lukewarm water, wash the clothes without rubbing or soaking and dry them on a hanger. Drain excess water but do not wring or twist.

Our clothes must not be bleached!

Drying

Linen and cotton clothes may be dried in tumble dryers.
If the clothes are dried in direct sun, turn them inside out so that the colours stay bright longer.

Ironing

If required, iron on reverse while still slightly damp, using a pressing cloth.
Our cotton tops may be ironed at a warm (medium - 2) temperature.

Reservation Information

All our tops are unique. To avoid customer disappointment we introduced a reservation system.
When you place an item in your shopping basket we automatically put it aside for you so you are welcome to browse and shop at your convenience without worrying that another customer grabs it before you.

How can I reserve an item?

To reserve an item that you like and want to buy simply click on the Add to Shopping Bag button under the selected item's image.

The item I would like to buy seems to be reserved for someone else

If the item you would like to purchase is reserved for another customer you may be able to buy it after the stated time expires. Please note that we can not guarantee availability even then due to the uniqueness of our stock.

For how long can items be reserved?

We automatically reserve items for our registered customers for 30 minutes.
For anyone not registered we can only reserve items for 15 minutes.

If my chosen item has been sold

If your chosen item has been sold we are unfortunately unable to provide you with an identical item as all our clothes are unique. We apologise for any inconvenience. Please continue browsing our shop, we are certain you will find something else to your liking.

If my chosen item is not available in my size

If your chosen item is not available in your size we are unfortunately unable to provide you with an identical item as all our clothes are unique. We apologise for any inconvenience. Please continue browsing our shop, we are certain you will find something else to your liking.